🔐 Legal Document

jewin Privacy Policy

Your privacy matters to jewin. This policy explains what personal information we collect, why we collect it, how we use it and the steps we take to keep it safe on our Bangladesh gaming platform.

Last updated: January 2026

Overview

About This Privacy Policy

This Privacy Policy ("Policy") describes how jewin ("jewin", "we", "us", "our") collects, uses, stores, shares and protects personal data provided by or generated by users ("you", "your") of the jewin online gaming platform at jewin.app. By registering an account or continuing to use the jewin platform, you confirm that you have read this Policy and that you consent to the collection and use of your personal data as described herein.

jewin is committed to handling personal data responsibly, transparently and in a manner consistent with the expectations of our players in Bangladesh. We do not sell your personal data to third parties for commercial marketing purposes. We collect only the data that is necessary to provide you with a secure, compliant and high-quality gaming experience. This Policy applies to all personal data collected through the jewin website, mobile interface and any related customer support communications.

jewin never sells your personal data to advertisers or third-party marketing companies. Your data is used solely to operate your account, verify your identity, process your transactions and ensure the platform remains safe and compliant for all players in Bangladesh.

Our Principles

How jewin Approaches Privacy

SSL Encryption

All data transmitted to and from jewin is encrypted using SSL technology to protect against interception.

Purpose Limitation

Data is collected only for the specific purposes stated in this Policy and is not repurposed without your consent.

No Data Selling

jewin does not sell, rent or trade your personal information to any third party for their own commercial use.

User Control

You have the right to access, correct or request deletion of your personal data held by jewin at any time.

Secure Storage

Personal data is stored on secured servers with access controls, firewalls and regular security audits to prevent unauthorised access.

Transparent Policy

This Policy is written in plain, accessible English so that every player understands exactly how their data is handled.

Data Collection

Information We Collect

jewin collects personal data that you provide directly when registering or using the platform, as well as certain data that is generated automatically when you interact with our services. The categories of data we collect are outlined below.

Identity Data

Full name, date of birth, nationality and government-issued ID details (national ID, passport or driving licence number) provided during registration and KYC verification.
Contact Data

Email address, mobile phone number and residential address (including district — Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur or Mymensingh) provided during account registration or subsequent updates.
Financial & Payment Data

Payment method identifiers (bKash wallet number, Nagad number, Rocket number, bank account details), transaction amounts, deposit and withdrawal history. Full payment credentials are never stored on jewin servers — they are processed by secure payment partners.
Usage & Behavioural Data

Game play history, wager amounts, session durations, pages visited, features used, login timestamps, device type, browser type, IP address and approximate geolocation data collected automatically as you use the jewin platform.
Communications Data

Records of messages and correspondence exchanged between you and jewin's customer support team, including chat transcripts and email threads, retained for audit and quality assurance purposes.

Data Use

How We Use Your Information

Use 1

Account Operation and Service Delivery

The primary use of your personal data is to create and manage your jewin account, authenticate your identity each time you log in, process deposits and withdrawals via bKash, Nagad, Rocket and other supported payment methods, record and settle wagers, and deliver the gaming services you have requested. Without this data, jewin cannot provide the core platform functionality.

Use 2

Identity Verification and Regulatory Compliance

jewin is obligated to verify the identity of all account holders as part of its Know Your Customer (KYC) processes and anti-money laundering (AML) obligations. Your identity and address data is used to confirm your eligibility to use the platform, confirm you meet the 21+ age requirement, and comply with applicable legal and regulatory obligations. This processing is necessary for jewin to operate lawfully and is not optional.

Use 3

Responsible Gaming and Player Protection

Usage and behavioural data — including session lengths, deposit frequency and wagering patterns — is analysed to identify players who may be showing signs of problematic gambling behaviour. This analysis enables jewin to proactively offer responsible gaming tools, apply account-level protections such as deposit limits, and reach out to players who may need support. This use of your data is fundamental to jewin's responsible gaming commitment and is in your interest as a player.

Use 4

Platform Security and Fraud Prevention

jewin uses technical and behavioural data — including IP addresses, device identifiers and login patterns — to detect and prevent fraudulent account activity, unauthorised access attempts, bonus abuse, money laundering and other security threats to the platform and to individual player accounts. This processing protects both jewin and its players and is carried out in the legitimate interests of both parties.

Data Sharing

jewin does not share your personal data with third parties for their own marketing or commercial purposes. We share data only in the limited circumstances set out below, all of which are necessary to operate the platform, fulfil legal obligations or protect the security of the service.

3.1

Payment Processing Partners

To process deposits and withdrawals, jewin shares necessary transaction data with payment service providers including bKash, Nagad, Rocket, Upay and banking partners. These providers receive only the data required to authenticate and complete the specific transaction. All payment partners are contractually bound to process data securely and only for the purpose of completing your requested transaction.

3.2

Identity Verification Services

To fulfil KYC obligations, jewin may share identity documents and personal data with third-party identity verification service providers. These providers are specialists in document verification and are contractually restricted from using your data for any purpose other than completing the KYC check requested by jewin.

3.3

Legal and Regulatory Disclosure

jewin may be required by law, court order or regulatory obligation to disclose personal data to government authorities, law enforcement agencies or regulatory bodies. In such circumstances, jewin will disclose only the minimum data required to fulfil the legal obligation. Where permitted by law, jewin will notify the affected account holder of such a disclosure request.

jewin never shares your personal data with advertisers, data brokers, social media platforms or any third party for commercial marketing purposes. All third parties who receive your data under the categories above are bound by strict confidentiality agreements and data processing contracts.

Cookies and Tracking Technologies

jewin uses cookies and similar tracking technologies on the jewin.app platform to provide core functionality, improve user experience and analyse platform performance. Cookies are small text files placed on your device when you visit jewin. The types of cookies jewin uses include: essential cookies (required for the platform to function — these cannot be disabled); session cookies (temporary cookies that expire when you close your browser, used to maintain your login state during a gaming session); and analytics cookies (used to understand how players navigate and use the platform, in aggregate and anonymised form, to help jewin improve the service). jewin does not use third-party advertising cookies or cross-site tracking cookies.

You can control cookie settings through your browser preferences. Disabling essential cookies may prevent some parts of the jewin platform from functioning correctly. Disabling analytics cookies will not affect your ability to use jewin but will limit our ability to improve the service based on usage data.

Security & Retention

Data Security and Retention Periods

Security

How We Protect Your Data

jewin employs a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction or disclosure. These measures include: SSL/TLS encryption for all data in transit between your device and jewin servers; encrypted storage of sensitive personal data at rest; strict access controls ensuring that only authorised jewin personnel with a legitimate need can access personal data; regular security audits and penetration testing of the jewin platform infrastructure; and staff training on data protection practices. While jewin takes all reasonable steps to protect your data, no internet-based service can guarantee absolute security. In the unlikely event of a data breach that affects your personal data, jewin will notify affected users promptly in accordance with applicable notification obligations.

Retention

How Long We Keep Your Data

jewin retains personal data for as long as your account remains active and for a period thereafter as required by applicable legal and regulatory obligations. Specifically: account and identity data is retained for a minimum of five years following account closure, in accordance with anti-money laundering record-keeping obligations; transaction and financial records are retained for a minimum of five years from the date of the transaction; communications data (support interactions) is retained for three years; usage and behavioural data in its identifiable form is retained for two years from collection, after which it may be retained in anonymised, aggregated form for analytical purposes. When the applicable retention period expires, jewin will securely delete or anonymise your personal data.

Your Rights

Your Data Protection Rights

As a jewin account holder, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact jewin support at [email protected] with the subject line "Data Rights Request" and your registered account details.

Right 1

Right of Access

You have the right to request a copy of the personal data that jewin holds about you. jewin will respond to a verified access request within 30 days. The response will include details of what data is held, for what purpose, for how long, and with whom it has been shared.

Right 2

Right of Rectification

If any personal data that jewin holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update most account information directly through your jewin account settings. For identity and KYC data that cannot be self-edited, contact jewin support to request a correction.

Right 3

Right of Erasure

You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (where processing was based on consent), or where you object to processing carried out on the basis of legitimate interests. Please note that jewin may be required by law to retain certain data (such as KYC and financial transaction records) for a prescribed period regardless of an erasure request, in which case jewin will inform you of the applicable retention obligation.

Right 4

Right to Object to Marketing

If jewin sends you promotional communications (such as bonus offer emails or platform notifications), you have the right to opt out of receiving such communications at any time. You can unsubscribe from marketing emails by clicking the unsubscribe link in any jewin promotional email, or by contacting jewin support and requesting removal from the marketing list. Opting out of marketing communications does not affect your ability to continue using the jewin platform.

Child Safety

Protection of Minors

jewin is strictly an adults-only platform. We do not knowingly collect personal data from any person under the age of 21. If jewin discovers or is notified that personal data has been collected from a person under 21, we will immediately close that account, delete the associated personal data and, where appropriate, report the matter to relevant child protection authorities. Parents and guardians in Bangladesh who believe that their child may have registered on jewin are urged to contact [email protected] immediately so that the account can be closed and all associated data removed without delay.

jewin is strictly for adults aged 21 and above. We do not collect data from minors and will immediately close any account found to belong to a person under 21. If you are a parent or guardian with concerns about a minor accessing jewin, contact [email protected] immediately.

Policy Updates

Changes to This Policy and How to Contact Us

jewin reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal obligations or platform functionality. When we make material changes to this Policy, we will update the "Last updated" date at the top of the page and, where the changes are significant, notify registered account holders via their registered email address or via an in-platform notification. Continued use of jewin following publication of a revised Policy constitutes your acceptance of the updated terms. We encourage you to review this Privacy Policy periodically to stay informed about how jewin protects your personal data.

If you have any questions, concerns or requests relating to this Privacy Policy or the way jewin handles your personal data, please contact the jewin data team at [email protected] with the subject line "Privacy Enquiry". jewin aims to respond to all privacy-related enquiries within 5 business days. All communications relating to data protection will be handled confidentially by authorised jewin personnel only.

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